Returns & Exchanges
At The Brick, we want you to be completely satisfied with your home furnishings. If your purchase doesn't meet your expectations, our straightforward return and exchange policy ensures a seamless resolution for your furniture, appliances, and home decor.
Verify Eligibility
Ensure your item is in its original packaging and condition within 7 days for furniture and 48 hours for appliances to qualify for a return or exchange.
Contact Customer Care
Reach out to our support team via phone or visit your local Brick showroom with your original sales receipt to initiate the return authorization process.
Schedule a Pickup or Return
For large items, we will coordinate a professional pickup service; smaller home accents can be returned directly to any of our retail locations nationwide.
Receive Refund or Credit
Once the item is inspected and received at our warehouse, we will issue a refund to your original payment method or provide a store credit for your next purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing